BANGALORE, India, June 4, 2025 /PRNewswire/ -- Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), by Application (Banking, ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner ...

The size of a business can be a defining characteristic for any interaction. When it comes to sales, they will approach and speak with you differently based on how many employees and offices you have.

Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

What kind of work should your customer support operation focus on? The way to answer this question is to think about when support reps are most helpful to customers. Support reps are most productive ...

Motorola announced that it has rolled out support for Jio's 5G on ten of its eligible devices sold in India via a software update. Stand-Alone (SA) 5G technology from Jio will support 11-13 5G bands.

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...