There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Digital transformation—a process that has been underway for years—received a major boost as a result of the global pandemic. Companies that had already transformed and digitalized their processes ...

Data-driven specialty insurance has emerged as a central transformation effort at MSIG USA, shaping how the organization ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Shmulik Fishman Digital ...

Given the right tools, digital transformations seem fairly straightforward, but adopting new technology is never straightforward. When Johnson & Johnson wanted to digitize process improvement and ...

Since the pandemic began, cities across the country have been on a fast track to digital transformation. To meet constituents where they were, state and local governments needed to modernize citizen ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Wanting to ground AI in reality for buyers, Kerry Brown, Celonis’ VP of Digital Transformation, talks us through some examples of how AI can be applied to support system transformation today. It goes ...

This article presents a descriptive review of a team-based care transformation model in a large primary care network, including core staffing, process improvement, and extended care teams. Allegheny ...