Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

Geeks on Site is the ultimate solution to keep remote workers productive, no matter the challenge. With their 24/7 tech support, their certified technicians are available to offer assistance remotely ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

How to share your desktop for remote support with Chrome Remote Desktop Your email has been sent When all other remote screen sharing solutions fail, you can always turn to Chrome Remote Desktop to ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

Hackers are believed to be exploiting recently fixed SimpleHelp Remote Monitoring and Management (RMM) software vulnerabilities to gain initial access to target networks. Chinese state-sponsored ...