Below, I share (and answer) the most interesting questions I’ve been asked recently at the end of a customer service training workshop or keynote speech; in the course of an onsite customer service ...

Good customer service is essential for your clothing store to succeed. Your employees will need other skills -- organizing inventory, operating the register, handling paperwork -- but if they don't ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

High-quality customer service is essential to the success of any business or organization. The ability to bring customers and clients back for additional business is key to expansion and ...