Creating an engaging and memorable customer experience is no longer just an option for businesses aiming to thrive in today’s competitive market; it’s an outright necessity, but not one which is easy ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It combines analytics, automation, and real-time personalization to increase ...

Gartner also predicted that by 2030, 10% of Fortune 500 firms will double customer service spending in order to use AI for hyperpersonalized, proactive experiences.

NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...

Vivantio, a leading provider of customer service optimization software and solutions, is launching FLEXBridge, a new integrations platform that facilitates connections between Vivantio’s Unified ...

BOSTON--(BUSINESS WIRE)--Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with ...

In today’s fast-paced world, customer service reigns as the undisputed king, and at the forefront of this transformative wave stands Brian Podolak, the CEO and co-founder of Vocodia. Through ...

CEO of Majorel Saudi Arabia and board-level advisor, combining the best of people, technology and innovation to drive the future. From large telecom companies to utility companies to the public sector ...

Conversion optimization rarely sparks marketers' interest, yet it's an easy way to lower customer acquisition costs. The road to improved sales lies in increased conversions — on-page activity such as ...